Terms and Conditions of Use
Kernow Coal & Fires Limited
Vantage Point, Pynes Hill, Exeter, Devon EX2 5FD
Company Registration Number: 05412770
Registered in England and Wales
Last Updated: 16/06/2025
1. Introduction and Acceptance
By accessing and using this website, you agree to be bound by these Terms and Conditions, our Privacy Policy, and our Cookie Policy. If you do not agree to these terms, please do not use this website.
In these terms:
"We," "us," "our," "the Company" refers to Kernow Coal & Fires Limited
"You," "your," "user" refers to the person accessing this website
"Services" refers to the products and services offered through this website
2. Privacy and Data Protection
We are committed to protecting your personal data in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
For detailed information about how we collect, use, store, and protect your personal data, please see our Privacy Policy, which forms part of these terms and is available at www.kernowfires.co.uk/privacy-policy
By using this website, you acknowledge that you have read and understood our Privacy Policy.
3. Cookies and Website Analytics
Cookie Consent
We use cookies and similar tracking technologies on this website. Some cookies are essential for the website to function, while others require your consent.
Analytics and Advertising
We use third-party services including Google Analytics and Meta Pixel for website analytics and advertising purposes.
Full details about our cookie usage, including:
Types of cookies we use
Purpose of each cookie
How long cookies are stored
How to opt-out of non-essential cookies
How to manage your cookie preferences
are provided in our Cookie Policy and Privacy Policy, available at www.kernowfires.co.uk/cookie-policy and www.kernowfires.co.uk/privacy-policy.
By continuing to use this website, you consent to our use of essential cookies. You can withdraw consent for non-essential cookies at any time through your browser settings.
4. Website Availability and Use
Service Availability
Our services are primarily available within the United Kingdom. While the website may be accessible internationally, our products and services are intended for the UK market only.
Acceptable Use
You agree to use this website only for lawful purposes and in accordance with these terms. You must not:
Use the website in any way that violates applicable laws or regulations
Attempt to gain unauthorised access to our systems
Transmit any harmful or malicious code
Interfere with the proper functioning of the website
Intellectual Property
All content on this website, including text, images, logos, and software, is protected by copyright and other intellectual property rights. You may not reproduce, distribute, or modify any content without our written permission.
5. Products and Services
Product Information
We strive to ensure all product information is accurate, but we cannot guarantee complete accuracy. Product images are for illustration purposes and may not reflect the exact appearance of the actual product.
Pricing
All prices are displayed in British Pounds (GBP) and include VAT where applicable. Prices are subject to change without notice.
Orders and Contracts
When you place an order, you are making an offer to purchase products. We reserve the right to accept or decline any order. A contract is formed when we confirm your order and payment is processed.
6. Consumer Rights
Statutory Rights
Nothing in these terms affects your statutory rights as a consumer under UK law, including:
Consumer Rights Act 2015
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Cancellation Rights
For distance sales, you have the right to cancel your order within 14 days of delivery without giving a reason. Certain products may be exempt from this right.
Returns and Refunds
Please refer to our Returns Policy for detailed information about returning products and obtaining refunds.
7. Limitation of Liability
Exclusions
To the fullest extent permitted by law, we exclude all warranties and representations regarding this website and its content.
Liability Limits
Our total liability to you for any loss or damage arising from your use of this website shall not exceed the amount paid by you for the relevant product or service.
Exceptions
We do not exclude or limit liability for:
Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any other liability that cannot be excluded by law
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of use of these external sites. You access them at your own risk.
9. Force Majeure
Neither party shall be liable for any failure to perform obligations due to circumstances beyond reasonable control, including but not limited to acts of God, terrorism, war, pandemics, government restrictions, or natural disasters.
10. Governing Law and Jurisdiction
These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the English courts.
11. Changes to Terms
We reserve the right to update these terms at any time. Material changes will be notified through:
A prominent notice on our website
Email notification to registered users (where applicable)
30 days' notice for privacy policy changes
Continued use of the website after changes indicates acceptance of the new terms.
12. Contact Information
For questions about these terms, our services, or to exercise your data protection rights, contact us:
General Enquiries:
Email: info@kernowfires.co.uk
Phone: 01208 812527
Post: Kernow Coal & Fires Limited, Unit 2 Trenant Ind Est, Wadebridge Cornwall PL27 6HB
Data Protection Enquiries:
For privacy-related questions or to exercise your data protection rights, please use the contact details provided in our Privacy Policy or email us at rae@kernowfires.co.uk.
These terms and conditions were last updated on 16/06/2025. Please check this page regularly for updates.