After viewing a fire you had installed at a neighbours property and following visits to both your sites at Wadebridge and Redruth, my wife and I decided to go ahead with choosing Kernow Fires to install a wood burner, this decision being reinforced by comments left on your Website, Facebook and Twitter.
Graham visited our property and subsequently discussed various options including the most appropriate size and style of wood burner, how the installation would be carried out and how long installation may take. Graham was able to convince us that we had not only chosen the correct wood burner, but more importantly the correct company to carry out the supply and installation.
Liaison and contact with your office team was faultless and, we were kept fully informed throughout the process.
Your installation colleagues Kevin, Ricky and Dan arrived exactly as scheduled; they were efficient, friendly and professional from the off; and we were confident in leaving them in the house to get on with things without interruption or interference. I can confidently say as a result of our experience that they are all terrific ambassadors for Kernow Fires.
We are extremely pleased with both the wood burner and the installation; your staff were all extremely polite, professional and are a credit to you and your company; although you probably already know that already. I will have no hesitation in either using your services again, or recommending you unreservedly.
As an aside, I would be extremely grateful if you would pass on my sincere thanks to Ross, whose input was extremely helpful and very much appreciated.
Peter McCann, Truro, Contura i5L