Kernow Fires supply and install wood burners and multi fuel stoves in Cornwall.Kernow Fires supply and install wood burners and multi fuel stoves in Cornwall.

Kernow Fires Corona Virus restrictions on business at Kernow Fires, Cornwall

We're here to help

We are able to install, quote, supply spare parts, supply stoves and chimney systems for Cash & Carry and trade.

During the closure period we have worked hard to ensure a safe working environment for our staff and customers. We are happy to say we are able to increase our services now all health and safety issues have been addressed and we have introduced a Respect & Protect procedure which all our staff will be adherring to and which we ask our customers to also follow.

Opening Times

Wadebridge is open for fuel collections between 9am and 2pm Monday - Friday.

The office is open for all enquiries 9am-5pm Monday-Saturday. We ask at this time to please communicate via phone, email or facetime.

We are able to give you an Estimate and book your Installation

We will provide you with an estimate from pictures or plans. Alternatively we will make an appointment for a video call to discuss your requirements and look at the fireplace and house.

Following the survey if you would like to proceed but would like to see the fires before goin ahead we will make an appointment for you to visit the shop to choose your fire. You will be one of 2 (maximum) couples in the shop and have your own surveyor / fire expert to guide you through the showroom and confirm your choice

You will be provided with a visor and gloves to wear during your visit (you can take these home).

Once you are happy with the estimate and stove choice, if requried we will visit your home to confirm the costings and suitability of the fire and arrange the installation.

At all times our Respect and Protect procedures will be followed and we ask that you follow self distancing guidelines. We will give you clear guidance of what is expected during visits and installation to ensure everyones safety.

Showroom visits will be scheduled as soon as government guidlines allow, if you would like to leave your retails with the team we will book you in as soon as we are able to schedule.

We are installing

We have a team at work installing fires where it is safe to do so. If you have an installation booked with us our team will have been in touch with you to discuss your install and whether it is safe to go ahead.

We encourage anyone thinking of having a fire installed to get in touch as soon as possible as our waiting list is growing and we hope to be able to fulfill demand caused by our closure before the seasonal rush.

FAQs

I’ve paid a deposit but now you are unable to fit my fire

Your deposit is the cost of the fire. The fire is held in stock by Kernow Fires and belongs to you. We are now able to allow teams to fit again and are prioritising any installations that have had to be delayed. It may be, with our new procedures, that we are be able to fit your fire now. If we haven't been in touch please do give us a call.

When can I have my fire installed?

We are able to install fires again. We have Respect and Protect procedures in place to ensure the safety of you and our staff. Those who have installations booked with us will have a date as soon as possible.

How can I contact you?

The office is now open Monday- Saturday 9am - 5pm. We ask that contact at this time is via phone, email or Video call. We are currently working with a reduced team but if we miss your call we will do our best to respond as quickly as possible. Here is our email address: info@kernowfires.co.uk

Stay in touch

We would love to stay in touch with you over this period. We will be posting regular updates and inspiration for your home on our social media. We are currently on Twitter, Facebook and Instagram @KernowFires. Send us anything fire related, cosy evenings by the fire, your first BBQ of the season and we will try and repost for you.

Lastly, we wish you and your families all the very best and we look forward to seeing you all soon. Stay Safe, Simon, Jane and The Kernow Fires Team.

Trade Sales and Cash and Carry

We are currently able to deal with all trade sales and Cash and Carry fires, flue (chimney systems) and fuel.

We ask that you contact the sales team direct via phone or email to discuss your requriements/discounts.

All products will be gathered together for you ready for collection. Where required some deliveries may be possible at an extra charge.

©2020 Kernow Coal and Fires, all rights reserved.