Below is a small selection of the feedback we have received from some of our clients.
“Just wanted to say a big thank you to you and your colleagues for the work you have done in advising, supplying and fitting our new woodburner. Everyone we have come into contact with at Kernow Fires has been courteous, friendly & professional ... and very good at their jobs.”
The installation of a Contura i4 in Par
“The stove is fantastic – works great, we were worried it would be too hot but no problems – Ross and Mark were first class, well recommended. The guys did absolutely amazing with the extended slate hearth, much better than we dared to hope really – absolutely perfect.”
The installation of a Charnwood Cove 3 in Padstow
“A massive thanks to the team for providing a great service fitting our new stove at Chy Ryn, I wish my builders were as efficient as yourselves!! It was a pleasure to come home and find the job completed to a high standard, the stove looks great!”
The installation of a Contura 51L in Wadebridge
“I would like to add my thanks to both Barney and Dan for an exceptional job. Their workmanship was of the highest standard. They were both very respectful of the property and very conscientious in their manner.”
The installation of a Charnwood C-Four in Par
“Mark, who installed the stove, was polite, punctual and carried out the job in a quiet and efficient manner in a very professional way.”
The installation of a Town and Country Runswick in St Breward
“We are quick to complain but slow to praise, I feel the need to praise which for me is rare, but I have been very impressed by the whole experience from your company.
From the initial request for somebody to examine a fire installed by the houses previous owner to the installation by your engineers, I have been advised, reassured, guided, and been given the impression of competence. It has been a very enjoyable and knowledgeable journey to the ending of your fire installation by two very friendly and competent engineers, who were very helpful indeed, and have done a superb job. You certainly were not the cheapest quote we had, but Don was so helpful in explaining what was needed I felt the extra expense was well worth it, this so far has been the case. Thank you all for your help and agree with your final instruction, a good fire should be enjoyed with a glass or two of wine.”
The installation of a Town and Country Runswick in St Austell
“We are delighted with both the stove and fireplace and would like to express our sincere thanks to everyone concerned, especially Barney and Dan. They did a wonderful job despite difficulties with the house (Crooked walls etc.) and some hideous weather on the roof ! We are extremely pleased with the end result.
Many thanks again for an excellent and professional service.”
The installation of a Town and Country Runswick and Wessex Stone Fireplace in Looe.
“The quality of the workmanship was second to none as our job was quite a large undertaking with four fires to be fitted and four chimney-stacks to be lined. From our initial contact with your office it was immediately clear that we were dealing with a professional and caring company. Your quotation was both competitive and compelling. Don, the surveyor who visited us, spent several hours inspecting chimneys, measuring rooms and showing us a selection of fires that he advised would be fit and efficient for purpose. Nothing was too much trouble and indeed Don duly arrived on the first day, along with the fitters and the fires to make sure that all he had promised was to be delivered.
Barney and Dan worked to the highest of standards and were conscientious and considerate at all times of our beautiful home and the need for care and vigilance. There was not a trace of debris or dust left when they had completed the job.
We are very satisfied with the four wood burners you supplied. We have nothing but the highest praise for everyone we were in contact with at Kernow Fires. We cannot praise your firm highly enough and we would not hesitate to give our earnest recommendations to anyone considering purchasing a wood burning stove.
Once again, thank you for a job exceedingly well done. You went above and beyond all our expectations.”
The installations of two Woodwarm stoves and two Clearview stoves in Totnes, Devon.
“We have just purchased and had installed a wood burner from your company and we would like to express our sincere thanks to you all for the professional way the purchase was dealt with. We have to say that normally when you have any building work or installation work on your property there are problems, but the whole experience has just been faultless.
A huge thank you to Barney and Dan who did all the work at our house – not only has the work been carried out to an extremely high specification but there was minimal mess and they left our house as they had found it.”
The installation of a Euroheat Harmony 23 in St Teath.
“From the moment we walked into the warm and attractive showroom on a wet afternoon just before Christmas we were made to feel welcome. Jane took a great deal of trouble to show us the appropriate stoves for our situation and to advise us on selection and use.
A firm date was given for the visit of your surveyor and Don turned up on the dot and again spent a good deal of time discussing our requirements and assessing the proposed site before making detailed measurements and advising us as to what were possible problems and solutions.
The order having been taken efficiently by the office over the telephone, a date for installation was given and were told that it was anticipated the installation would be completed within a day.
The installers were also prompt, courteous and efficient and were soon busy with adjusting our fireplace to suit the stove.
Thank you all for a thoroughly refreshing experience which was completed in a friendly and efficient manner and provided excellent value for money.”
The installation of a Charnwood C four in Mylor Bridge, Falmouth.
“Just wanted to say thanks so much for our beautiful wood burner, it looks really attractive. We couldn't believe how easy it was to use. Special thanks to Don for creating the slate hearth and for all the attention to detail, it certainly paid off. We would definitely recommend you.”
The installation of a Contura 810:1 in Holywell Bay
“I would like to place on record, my gratitude to both Barney and Dan for their hard work during the recent installation of our stove. This turned out to be a problematic process due to the damage found to the original chimney liner; but despite all barriers placed in their way, they both remained calm and polite irrespective of the frustrations they were obviously experiencing. We were constantly informed of both positive and negative developments and given the benefit of Barneys experience while deciding if it was practical to continue with the installation.
They arrived promptly each morning, and were meticulous with regards to protecting our property and left each evening leaving the room tidy and usable. They could teach a lesson to other trades with regards to customer relations, attitude and work ethic.
We are satisfied with the result, which has exceeded our expectations, and I would be more than happy to recommend your services.
Please pass on our thanks to Barney and Dan; they are a credit to themselves and Kernow Fires.”
The installation of a Town and Country Rosedale in Bodmin
“The fitters were very friendly, knowledgeable, clean and efficient. Overall an excellent service from survey to installation.”
The installation of a Handol 32 in St Breward
“Very happy with the installation and explanation given. Installer took time to ensure that I was happy with everything.”
The installation of a Scan Andersen 4-5 in Truro
“Fantastic service, the workmen – Barney, Mark and Jack – were absolute stars!”
The installation of a Clearview Vision in Truro
“Just a quick note to say that we are very happy with our Foxfire stove and to congratulate you on the excellent service we received from beginning to end. We would particularly like to thank Barney and Dan, who installed the stove, for all their hard work. I hadn’t really appreciated the extent of the work involved in knocking out the old fireplace, to accommodate the new stove, until I saw Barney on his back, half way inside the fireplace, covered in inches of rubble and dust with sparks flying from the angle grinder! Despite all the debris coming out of the old fireplace, Barney and Dan managed to keep the mess to a minimum and left us with a nice new stove and fireplace.
Thank you for the great service and excellent installation. We can’t wait until it gets really cold outside so that we can be nice and toasty inside!”
The installation of a Woodwarm Foxfire in Carlyon Bay.
“We are very pleased, fire has been burning every evening and we are warm at last. Thank-you.”
The installation of a Contura 550:1 in St Austell
“Very pleased with the installers, materials and advice given, also with the contacts in the showroom.”
The installation of a Charnwood Cove I with store stand in St Teath
“We would really recommend your company from start to finish. Thank-you very much the whole Kernow Team.”
The installation of a Contura 585:1 in Mawgan Porth
“Thank-you so much for supplying our new fire and all the hard work fitting it. Very nice chaps and will be recommending you to everyone! The fire is fantastic and the cold isn’t even here yet, thank-you very much!”
The installation of a Contura 510 in Wadebridge
“I am very pleased with the Clearview stove that you fitted today. The stove has only been lit for four hours and already the room is feeling warm and cosy! The two fitters, Ross and Stewart, were polite and efficient and explained how the stove should be managed.”
The installation of a Clearview Poineer in Perranporth
“We would like to take this opportunity to say how pleased we are with the fire and the professional way the installation and building of the chimney breast etc were undertaken – an excellent team of workmen.”
The installation of a Charnwood Country 6 in St Austell
“Many thanks for the excellent work carried out by your team. I have nothing but praise for each one of them and the standard of workmanship and cleanliness – I am sure my house was cleaner after they had left than it was when they started!"
The installation of a Scan DAS 4-2 in Liskeard
“Great service, advice and workmanship. Thank you.”
The installation of a Woodwarm 9kw in Rock
“Many thanks for doing a great job on our fireplace and chimney, we are really pleased with it. A number of people have come in to tell us how much they like the way the chimney has been rebuilt.
Once again, a big thanks to everyone who worked on the house, especially to Barney for all his help and advice.”
The installation of a Town and Country Thornton Dale in Tintagel
“Thank you for installing our woodburner so quickly. We are delighted with it – it warms the heart of the house and makes the dining room really cosy.”
The installation of an ACR Heritage N22 in Boscastle
“Very pleased with the work carried out. I would recommend Kernow Fires anytime.”
The installation of a Town and Country Runswick in Wadebridge
“Thank you for the professional service you have provided. It is always nice to know that there are still companies out there which have the genuine interest of the customer at heart.”
The installation of a Charnwood Island I in Lostwithiel
“Many thanks for a professional job well done – warm as toast!”
The installation of a Scan DSA 3-2 in Port Isaac
“Excellent job. Very clean and tidy. Friendly service. Hard working team. A credit to Kernow Fires. Thanks to Barney and Dion.”
The installation of a Scan DSA 8-5 in Padstow
“My wife and I were very impressed by your installation staff. They were courteous, skilled and left the job clean and tidy. Thank you very much.”
The installation of a Handol 21:1 in Camelford
“I would like to mention how pleased we have been with the execution of this order from the moment we set foot in your showroom to the lighting up of the installed fire.”
The installation of a Scan DSA 4-5 in Liskeard
“Very pleased with efficient, clean service. Thank you.”
The installation of a Harmony 23 in Bude
“Excellent service, very impressed by the work carried out by Barney and Dion.”
The installation of a Scan DSA 7-5 in Fowey